We always want to be transparent on how we do business. Please know that our site is virtual that means that not all wine is in the store at the time the order is placed. We do order wine twice a week on Mondays and on Thursdays.
You can expect that your order will be completed/shipped on Tuesdays and Fridays since those are our deliver days and the days that we work on orders.
If an order is placed after 1pm Monday you can expect that your order will be delayed until Friday.
If your order is placed after 1pm on Thursday you can expect that your order will be delayed until the following Tuesday.
We do our best to communicate as much as possible if there are any further delays but feel free always to contact us at email@example.com.
Due to State & Federal regulations governing the limitations of shipping alcohol, MadWine can only ship wine to the following states:
AK, AZ, CA, CO, CT, DC, FL, GA, HI*, ID, IN, KS, LA, MI, MN, MO, NC, ND, NE, NM, NV, OH, OR, SC, VT, WA, WY
*Hawaii express shipments only
Madwine does not sell alcohol to persons under the age of 21. By using and purchasing on MadWine.com you are affirming that you and the person receiving the shipment are over the age of 21. All orders will require proper identification upon delivery and all shipments will be clearly labeled to indicate that the package can’t be delivered to anyone under the age of 21.
MadWine offers free local delivery in the greater Seattle area for orders over $250.00. Please select MadWine free local delivery as the shipping option at check out.
MadWine offers local pick up for those orders in Washington State. Please select local pick-up as the shipping option at check out. You will receive an email once the order is ready to be picked up.
Pick up location:
Esquin Wine Merchants
2700 4th Ave S
Seattle, WA 98134
MadWine uses FedEx for shipping all packages. Unless otherwise specified, MadWine ships all orders via FedEx Ground which takes up to 5-7 business days depending on your location. If you need an order delivered by a specific time, please let us know in the Customer Comment section of your order and we will do our best to accommodate your request.
During the winter and summer months extreme weather conditions can result in shipping delays. In order to avoid damaging (spoiling) your wines we recommend expediting shipping. MadWine will hold shipments during these times unless otherwise specified by the customer. Orders once completed will be charged even if wine is being held due to extreme weather conditions.
To make delivery easier, make sure that that there is an adult available to sign for your package. If you can ship to a business address it can avoid any delays. If you do choose to ship to a residence, FedEx will make 3 consecutive day delivery attempts to your place of residence. If you happen to miss FedEx all 3 days they will hold the package another 5 business days at their local customer service counter for pick up.
Please give us a call at (206)682-7374 or email us at firstname.lastname@example.org if you have any questions