Frequently Asked Questions
There are several states that legally as a retailer we are not allowed to ship alcohol into, this is not the same law for wineries. See the states that we are able to ship to in our shipping policy.
How long have you been in business?
Madwine was purchased 7 years ago and is an extension of our main business Esquin Wine and Spirits which has been around since 1969. Owner Chuck LeFevre is the second owner, a customer that purchased the business when the original owner Rand was ready to retire to wine country. That was 16 years ago, we are family owned and run.
Please contact us during business hours Monday-Friday 10am-6pm, because we are running around a lot the best way to get ahold of us is by emailing us @ email@example.com
Or call 206-576-1280 we will do our best to get back to you as soon as possible.
If you need to Contact Esquin Wine and Spirits:
Monday - Wednesday 10-6
Thursday - Friday 10-7
We understand that it can be expensive to ship wine we have done everything we can do reduce the amount it costs. The fact remains that wine bottles can weight a lot and it is alcohol do there are extra steps that have to be taken into account when shipping. FedEx charges bases on weight and includes a fee for adult signature.
We do not inflate our costs, we charge what FedEx is charging in addition to shipping materials.
How do I know if my product is available?
If a product is available to purchase you will have the option to “add to cart” if a wine is out of stock you will only see the “view” button.
Why is the wine I want out of stock?
The wine could be out of stock for many reasons, usually it is because our distributor is waiting for another shipment in which case when we update the site at the beginning of each month you may see the wine you are looking for available again.
The wine could be out of stock because the current vintage is sold out and we are waiting for the new vintage to become available. In that case it could be several months before you see the wine available again.
I am looking an older vintage than I see showing on your website
Chances are if you are looking for an older vintage and are not seeing it on our website it is because it is no longer available. Our distributors typically do not sell us a new vintage until the old vintage is sold out.
We do our best to make sure that the site is as up to date as possible, but things in the wine world can change quickly. We will not send a new vintage of a wine without permission. During the check out process you will be asked a simple question. Ship regardless of vintage or Please contact me if the vintage changes. If requested we will email you to let you know of any change before we ship.
How soon will my order ship one I place my order?
Madwine is somewhat of a virtual website, although we have over 5,000 different wines available in our store we may not have your particular wine available the day you place your order. We wanted to give you as many options to find the wine you want so we offer you what is available to us in the market. We place orders twice a week for wines that are ordered that are not in our store. Most order ship within 2-3 business days if a wine is not in stock.
How often is your site updated?
We work with our distributors monthly to update available wines on the site, this includes vintages as well as pricing. We do our best to keep the information as up to date as possible, although things will be missed. If that happens we will contact you as soon as possible.
Does weather affect shipping times?
Yes, wine is an investment, we want the product you order to arrive to you safely. We watch weather closely. During summer months we do not like to ship if it is going to be over 85 degrees. Winter months we do not like to ship under 32 degrees. We do error on the side of caution, we have been shipping for a long time and we are pretty good at it. If we feel it is not safe to ship your wine we will contact you. Orders held for weather will be charged once the orders are filled regardless of when they are shipped.
What are your return policies?
If you order wine and it is corked or spoiled, don’t throw the bottle away. Contact us, we will make a decision if we need you to return all the wine. We can set up call tags or send you a return if you close to a FedEx location.
If you purchase a wine and just don’t like it, we may be able to take back the wine. The return shipping charge will need to be paid by the customer and the original shipping charge will not be refunded. A restocking fee may be applied.
How long does it take to get my wine?
Once the wine is shipped it depends on where the package is going. FedEx Ground has up to 7 business days to deliver ground so these are just what we have found in our experience.
Here is a map of the average Ground delivery times. These times are not guaranteed: